FAQs

Sovalaj – Frequently Asked Questions (FAQ)

Welcome to the Sovalaj FAQ. Below you’ll find answers to the most common questions about our products, orders, shipping, and returns.
If you need further assistance, our support team is always happy to help.

📧 Email: support@sovalaj.shop

What products does Sovalaj offer?

Sovalaj offers a carefully curated selection of high-quality products designed for durability, functionality, and everyday use. Each product is selected and tested to meet our quality standards before being made available on our store.

Are your products high quality?

Yes. We prioritize quality, reliability, and customer satisfaction.
All products are inspected before dispatch and packaged carefully to ensure they arrive in excellent condition.

How long does shipping take?

United Kingdom

  • Processing time: 1–2 business days

  • Delivery time: 4–7 business days

  • Orders are shipped Monday to Friday, excluding public holidays.

  • You will receive tracking details as soon as your order is dispatched.

Do you offer free shipping?

Yes ✅
We offer free standard shipping on all UK orders.

Do you ship internationally?

At this time, Sovalaj ships only within the United Kingdom.

Can I track my order?

Absolutely.
Once your order has been shipped, you will receive an email with a tracking number. Tracking information may take up to 24 hours to become active.

Can I change or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible and we’ll do our best to assist.
If the order has already been dispatched, it cannot be changed or cancelled, but you may return it according to our Refund Policy.

What is your return policy?

  • Returns are accepted within 30 days of delivery

  • Items must be unused, in new condition, and in their original packaging

  • Returns are accepted for both defective and non-defective items

  • Return shipping is free and a prepaid return label is provided

For full details, please review our Refund Policy.

What if my item is damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will offer a replacement or a full refund, depending on the situation.

How are orders packaged?

All orders are packaged carefully to ensure safe delivery:

  • Secure protective packaging

  • Clean, sealed presentation

  • Items inspected before dispatch

How can I contact customer support?

You can reach us using the details below:

Email: support@sovalaj.shop
Phone: +44 7475 792828

Address:
Sovalaj
40 Lakeen Road
Doncaster, DN2 5HB
United Kingdom

Company Number: 15781183

When is customer support available?

Customer support is available Monday to Friday during standard business hours (UK time).
We aim to respond to all inquiries as quickly as possible.

Do you offer discounts or promotions?

We occasionally run promotions and special offers.
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